Contact Us

A question about a product, a parcel or a return? Email is the quickest route, and every message is read and answered by a member of our team within one working day.

How to reach us

We're an online shop. The Sheffield address below is the company's business address, not a store; there's nothing to visit and nowhere to hand in a return.

The email that gets answered fastest

You don't need to write much. This is the whole thing:

Subject: Order #1234 Hi, the mug arrived with a chipped rim. Photos attached. I'd like a replacement, please.

Three things make that email easy to act on, and they're worth copying:

1. The order number in the subject. It's at the top of your confirmation email. With it, we've found your order before we've read the second line.
2. A photo when it's visual. Damage, a wrong item, a question about a finish or colour. One picture beats three paragraphs.
3. What you'd like. Replacement, refund, or just an answer. We won't have to guess.

Before you order

Will it fit? The most common reason a household purchase disappoints. Send us the measurements of the shelf, alcove or worktop you have in mind, and we'll say plainly whether the piece works there, and whether you'd be better off with the next size up.

What's it made of? Materials and construction decide whether something takes the use you'll give it. Ask, and we'll give you the composition, dimensions and weight from the product's specification.

How do I look after it? Whether it goes in the dishwasher, how it wipes down, what to expect after a few months rather than a few days.

Is it a good gift? Tell us who it's for and roughly what you had in mind. We'll say honestly whether it suits, and suggest something better if it doesn't.

After you've ordered

Where's my parcel? Your tracking number is emailed on dispatch. The first scan can take 24 to 48 hours; that's normal. If tracking has been silent for more than five working days, or the parcel is marked delivered and you haven't got it, send us the order number and we'll open the investigation with the courier. Until it reaches you, the risk is ours.

I want to return something. Email us the order number and the items before posting anything. We'll send the return address and a reference within one working day. You have 30 days from delivery, no reason needed, sale items included. The conditions are in our Returns Policy.

It arrived damaged, faulty or wrong. Photo plus order number. You choose a replacement or a full refund, and we cover the return postage.

Can I still cancel? If it hasn't been dispatched, yes, free of charge. Orders often go to fulfilment within a few hours, so write as soon as you change your mind.

Something else? Press, partnerships, a suggestion, a complaint about the website. Same address; we'll pass it to the right person.

If you'd rather not wait

Dispatch and delivery times are in our Delivery Policy. Return conditions, statutory rights and refund timing are in our Returns Policy. Accepted cards and what to do about a declined payment are in our Payment Policy.

Business information