Billing Terms and Conditions

Last updated: 4 September 2026

Paying at brindavo.com is meant to be uneventful: your card details go to a certified payment provider rather than to us, the price you see includes VAT, and nothing is added at checkout or on delivery. This page covers the details, including what to do when a payment is declined or a charge looks wrong.

Payment methods
Cards Visa, Mastercard, American Express (credit and debit)
Digital wallets Apple Pay, Google Pay, PayPal

The methods shown at checkout are the ones available for your order and device. None of them carries a surcharge, and we don't add processing or booking fees to any payment.

When payment is taken

Your payment method is charged when you place the order. You'll receive an order confirmation by email within a few minutes; the order number at the top is the quickest way for us to find your order, so keep it.

Once the payment has cleared, the order goes into processing. Dispatch and delivery times are in our Delivery Policy.

Prices, VAT and import charges

All prices are in pounds sterling and include VAT at 20%. The price on the product page is the price at checkout; there's no VAT, delivery or handling charge added at the end.

Delivery is free. If your order is dispatched from a fulfilment centre outside the United Kingdom, all import VAT and customs duties are paid by us before the parcel is released. You won't receive a customs charge or a "fee to pay" card, and nothing is collected on delivery.

Security

  • The connection between your browser and the checkout is encrypted (TLS).
  • Payments are processed by providers that maintain PCI DSS compliance, the card industry's security standard.
  • Card payments are subject to Strong Customer Authentication where your bank requires it, which usually means confirming the purchase in your banking app or by a code sent to your phone.
  • We receive a payment confirmation, the card type and the last four digits. Your full card number never reaches our systems and is never stored by us.

If a payment is declined

Most declines come down to one of these:

  • a mistake in the card number, expiry date or security code
  • the card has expired, or the available balance is too low
  • the billing address doesn't match the one your bank holds
  • your bank has flagged the transaction as unusual; approving it in your banking app or a quick call usually clears it
  • online purchases are switched off on the card

Check the details before trying again, and don't submit the same order several times. Each attempt can place a temporary hold on your account. Holds release automatically, usually within 3 to 7 working days, but several at once can tie up your balance. If it still won't go through, email us and we'll help.

Charged, but no confirmation email

Check your spam or junk folder first. If nothing has arrived after a couple of hours, email us the amount and the date of the charge and we'll trace the order.

Pending, duplicate or unfamiliar charges

A pending charge isn't necessarily a completed payment; failed attempts often leave a temporary authorisation that disappears within a few working days.

If you believe you've been charged twice, or you see a charge from us you don't recognise, email us with your name, the order number if you have it, the date and amount of each charge, and a screenshot with card details covered. We can identify a transaction within one working day, which is far quicker than a chargeback through your bank, and we'll put it right.

Refunds

Refunds go back to the payment method used for the original order; we can't refund to a different card or account. How refunds work, and how long they take, is set out in our Returns Policy. Your bank usually needs 3 to 5 working days to show the credit once we've issued it.

Changes to this policy

We may update this page when we add or remove payment methods or when the law changes. The current version is always here, with the date at the top. The version in force when you placed your order is the one that applies to it.

Contact

Email: support@brindavo.com Phone: +44 333 313 2000 Customer service hours: Monday to Friday, 9:00 am–9:00 pm UK time Response time: Within one working day

Brindavo LTD Meadowhall Way, Sheffield S9 1EP, United Kingdom